Shipping and Returns Policy
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Shipping Policy
Processing Time:
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Orders are processed within 1-2 business days.
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Orders placed after 12 PM on Friday, during weekends, or on public holidays will be processed on the next business day.
Shipping Rates and Delivery Estimates:
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Standard Shipping: £5.95 - Estimated delivery within 2-4 business days.
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Free Shipping: Available for orders over £70 and local deliveries.
Shipping Destinations:
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We currently ship to addresses within the United Kingdom.
Order Tracking:
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Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the courier's website.
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Returns Policy
Return Eligibility:
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Returns are accepted within 30 days of purchase for products that are unopened, unused, and in their original packaging.
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Proof of purchase is required for all returns.
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Return Process:
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Contact our customer service team at sam@rawhoneydistillery.com to initiate a return. Please provide your order number and reason for the return.
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Our team will provide you with a Return Authorization Number and return shipping instructions.
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Pack the item securely in its original packaging and include the Return Authorization Number inside the package.
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Ship the return package to the address provided by our customer service team.
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Refunds:
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Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Exchanges:
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We only replace items if they are defective or damaged.
Contact Us:
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For any questions regarding shipping or returns, please contact us at sam@rawhoneydistillery.com.
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