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Shipping and Returns Policy

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Shipping Policy

Processing Time:

  • Orders are processed within 1-2 business days.

  • Orders placed after 12 PM on Friday, during weekends, or on public holidays will be processed on the next business day.

Shipping Rates and Delivery Estimates:

  • Standard Shipping: £5.95 - Estimated delivery within 2-4 business days.

  • Free Shipping: Available for orders over £70 and local deliveries.

Shipping Destinations:

  • We currently ship to addresses within the United Kingdom.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the courier's website.

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Returns Policy

Return Eligibility:

  • Returns are accepted within 30 days of purchase for products that are unopened, unused, and in their original packaging.

  • Proof of purchase is required for all returns.

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Return Process:

  1. Contact our customer service team at sam@rawhoneydistillery.com to initiate a return. Please provide your order number and reason for the return.

  2. Our team will provide you with a Return Authorization Number and return shipping instructions.

  3. Pack the item securely in its original packaging and include the Return Authorization Number inside the package.

  4. Ship the return package to the address provided by our customer service team.

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Refunds:

  • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Exchanges:

  • We only replace items if they are defective or damaged. 

Contact Us:

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By placing an order with us, you agree to the terms and conditions of this Shipping and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

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