Store Policy | Raw Honey Distillery

Last updated: February 2026

These terms apply to all purchases made via our website.

By placing an order, you confirm that you are 18 years or older.

We operate a strict Challenge 25 policy. Delivery partners may require ID and may refuse delivery if age cannot be verified.

All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to amend pricing at any time.

Orders are confirmed only once dispatched. We reserve the right to cancel orders where necessary, including suspected fraud or pricing errors.

Payments are securely processed via third-party providers. We do not store card details.

We currently ship within the United Kingdom only.

Orders are typically dispatched within 1–2 working days.

Delivery is fulfilled by trusted couriers including DHL and Parcelforce.

Risk passes to the customer upon confirmed delivery.

If delivery is attempted but unsuccessful due to absence or age verification failure, redelivery charges may apply.

Due to the nature of alcoholic products, we cannot accept returns for change of mind.

We will happily replace or refund items that arrive:

Please notify us within 48 hours of delivery with photographic evidence where possible.

Our liability shall not exceed the purchase price of the goods supplied.

These terms are governed by the laws of England and Wales.

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